Industries / Government & Public Sector
Digital services citizens don't need a manual to use
Citizen portals, case management systems, and agency modernization for state and local government — accessible, transparent, and built to outlast administrations.
-67%
drop in in-person visits after a county permitting portal we launched
Why government & public sector
An industry we know from the inside
Government software serves everyone — including the resident on a five-year-old phone, the caseworker with 90 open files, and the records clerk who remembers the last three 'modernizations' that made things worse. Building for the public sector means designing for the full range of users, not the median.
Our public sector work covers permitting and licensing portals, benefits case management, and open-data platforms. We build to public standards — Section 508/WCAG accessibility, StateRAMP-aligned hosting — and we document obsessively, because public systems should never depend on any single vendor. Including us.
The landscape
What's actually hard in government & public sector
The friction we hear in every first workshop — and the engineered answers we bring to it.
Paper processes, digital expectations
Residents accustomed to two-tap consumer apps meeting permit processes that require a lunchtime trip to a counter.
Procurement-shaped systems
Decade-old case management platforms shaped by RFP checklists rather than caseworker workflows — expensive to keep, risky to leave.
Trust and transparency mandates
Accessibility law, records retention, and public accountability — obligations commercial software rarely takes seriously enough.
Service-design-led portals
Plain-language, mobile-first citizen services tested with actual residents — cutting counter visits and call volume measurably.
Incremental legacy replacement
Strangler migrations that modernize case management without the big-bang cutover failures the sector knows too well.
Open, documented, transferable systems
Open standards, exhaustive documentation, and staff enablement — systems your agency owns in practice, not just on paper.
More industries
Where else we build
Building something in government & public sector?
Start with a conversation with engineers who already speak your domain — no glossary session required.